Time Zone Incorrect For Activity Reports
Update - We are continuing to work on a fix for this issue.
Jun 7, 11:43 MST
Identified - The issue has been identified and a fix is being implemented.
Jun 7, 11:41 MST
Investigating - The Odysseyware platform is currently in a degraded state.

Educators may have difficulty with some activity reports that are showing student login times in UTC timezone.

Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 7, 11:41 MST

About This Site

Welcome to the Odysseyware Status page. Check back here to verify whether there are known problems that are being worked on.

We have identified sporadic issues within specific sections of the Odysseyware platform causing intermittent slowness and errors. We are taking extra steps, including working with an outside firm to help diagnose and resolve these issues.

Need Technical Support?
(877) 251-6662
Monday-Friday 7:30 a.m. - 9:30 p.m. (EST)
Saturday-Sunday 9:00 a.m. - 5:00 p.m. (EST)

Uptime over the past 90 days. View historical uptime.
Odysseyware (LMS) Operational
Odysseyware Academy (Odysseyware LMS) Operational
Odysseyware Enrollments ? Operational
Odysseyware Academy (Genius/SIS) Operational
Odysseyware API (OASIS) ? Operational
Chat ? Operational
LTI Service Operational
Writer Tool Operational
Search Service Operational
Odysseyware.com ? Operational
90 days ago
100.0 % uptime
Today
ClassPace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 13, 2021

No incidents reported today.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Odysseyware Maintenance Friday June 11, 2021
Completed - The scheduled maintenance has been completed.
Jun 11, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 16:00 MST
Scheduled - We will be upgrading a portion of the Edgenuity Odysseyware and Ignitia infrastructure this Friday, June 11th starting at 4:00 pm PST/ 7:00 pm EST. This upgrade is part of our effort of continuous improvement to system response time and stability.

Students and educators will be unable to access Edgenuity Odysseyware and Ignitia from 4:00 pm PST/ 7:00 pm EST to approximately 8:00 pm PST/ 11:00 pm EST. Please inform your students and other educators about the possible disruption.

We apologize for the inconvenience and appreciate your patience as we work to serve our students and educators better.
Jun 10, 16:37 MST
Jun 10, 2021
Dashboard Slow Response
Resolved - This incident has been resolved.
Jun 10, 19:48 MST
Update - We are continuing to monitor for any further issues.
Jun 10, 13:50 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 13:26 MST
Update - We are continuing to work on a fix for this issue.
Jun 10, 11:31 MST
Identified - The issue has been identified and a fix is being implemented.
Jun 10, 11:30 MST
Monitoring - Our Operations team has implemented a solution and it appears to have resolved this issue. We will actively monitor the service to ensure the issues do not recur. Thank you for your patience.
Jun 10, 10:37 MST
Investigating - The Odysseyware platform is currently experiencing degraded performance.

Educators may have difficulty accessing the Reports Dashboard.

Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 10, 09:46 MST
Partial Outage Limiting Access to Login Page
Resolved - This incident has been resolved.
Jun 10, 10:46 MST
Update - We are continuing to monitor for any further issues.
Jun 7, 11:44 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 10:39 MST
Update - Root cause has been identified and corrective action taken. The issue appears to be resolved.
Jun 7, 10:37 MST
Identified - The Odysseyware platform is currently experiencing a partial outage.

Students and educators may have difficulty accessing the site intermittently due to DNS propagation failures.

Our Operations team has identified the issue and is currently implementing a solution. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 7, 08:50 MST
Investigating - The Odysseyware platform is currently experiencing a partial outage.

Students and educators may have difficulty accessing the site.

Our Operations team is currently engaged and investigating the issue. In the interim, we recommend you clear your browser cache and history. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 7, 07:05 MST
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

Unresolved incident: Time Zone Incorrect For Activity Reports.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021
Odysseyware Maintenance Friday, 6/4
Completed - The scheduled maintenance has been completed.
Jun 4, 20:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 15:00 MST
Scheduled - The Odysseyware platform will be undergoing maintenance on Friday, 6/4 between 3:00 PM - 7:00 PM MST. The Odysseyware platform will experience brief outages during this window. We apologize for the inconvenience this may cause and we appreciate your patience.
Jun 3, 08:24 MST
Zendesk Outage
Resolved - This incident has been resolved.
Jun 4, 13:08 MST
Monitoring - At 18:03 UTC | 11:03 PT Zendesk reported an issue that affected customers ability to call into our support platform. They are currently monitoring a fix that has been implemented, but it is possible that customers may still experience issues contacting support as they work to resolve these issues.
Jun 4, 11:55 MST
Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021
Odysseyware in degraded state
Resolved - We are pleased to announce that the Odysseyware platform is now functioning normally. We apologize for the problems reported earlier, and are confident that the underlying issue has been fixed.

If you are still experiencing issues, please reach out to CustomerSupport@edgenuity.com
Jun 1, 13:34 MST
Monitoring - We are pleased to announce that the Odysseyware platform is currently functioning normally.

As previously reported, students were having difficulty using the application as expected due to slow responses and educators were having difficulty in the same way.

Our Operations team has implemented a solution and it appears to have resolved this issue. We will actively monitor the service to ensure the issues do not recur. Thank you for your patience.
Jun 1, 09:54 MST
Investigating - The Odysseyware platform is currently in a degraded state.

Students may have difficulty using the platform as expect. The platform is operational but responding more slowly than normal.

Educators may have difficulty similar to what the students are experiencing.

Our Operations team is currently engaged and investigating the issue. We apologize for the inconvenience and will provide an update as soon as possible.
Jun 1, 09:40 MST
May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.

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